Shipping policy
Shipping Policy
At Mona Skin, we’re committed to providing a smooth shopping experience and reliable delivery. Please review our Shipping Policy below to better understand our processing times, delivery estimates, and shipping procedures.
Order Processing
All orders are processed within 1–2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.
Delivery Times
We currently offer shipping throughout the United States.
Standard delivery typically takes approximately 7–14 business days after your order has been processed.
Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or other circumstances outside of our control.
Free Shipping
We offer FREE standard shipping on all U.S. orders, with no minimum purchase required.
There are no additional standard shipping charges added to your order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.
Please allow a short period for the carrier’s tracking system to update after receiving your shipping confirmation.
Shipping Destinations
Mona Skin currently ships to addresses within the United States.
If you are located outside the United States and would like to place an order, please contact our customer support team at support@mona-skin.com to check whether shipping is available to your destination.
Shipping Fees & Taxes
Standard shipping is provided free of charge on all eligible U.S. orders.
We do not add hidden shipping fees. Any applicable sales tax required by your state or local jurisdiction will be displayed during checkout.
Delivery Issues
If you experience any issue with your delivery, including a package that appears to be lost, significantly delayed, or damaged in transit, please contact us at:
Please include your order number and any relevant information about the delivery issue so our customer support team can assist you as quickly as possible.
We will work with you and, when necessary, the shipping carrier to help resolve the issue.