Refund policy
Return & Refund Policy
At Mona Skin, we want you to feel confident about your purchase. That’s why your order is protected by our 60-Day Perfect Fit Guarantee.
60-Day Perfect Fit Guarantee
You have 60 days from the date your order is delivered to request a return or size exchange.
This gives you time to try your Mona Skin Vest at home and check the fit underneath the clothes you actually wear.
To qualify for a return, the item must be:
-
In good condition
-
Free from stains, odors, damage, or excessive signs of wear
-
Returned with its original packaging when possible
-
Accompanied by proof of purchase
Trying the vest on to check the fit is completely fine. Items that have been extensively worn, damaged, altered, or returned in an unsanitary condition may not qualify for a refund.
Free Returns & Exchanges
Eligible returns and size exchanges are free of charge within 60 days of delivery.
If the size isn’t right, contact us and our support team will help you with the next steps.
How to Start a Return
Contact our customer support team at:
Please include:
-
Your order number
-
The email address used for your order
-
Whether you would like a refund or size exchange
-
A brief explanation of your request
We will send you the appropriate return instructions.
Please do not return your order directly to the manufacturer or to the address shown on the original package unless our support team specifically instructs you to do so.
Non-Returnable Items
Certain items may not qualify for return, including:
-
Gift cards
-
Digital or downloadable products
-
Items marked as Final Sale
-
Products that have been damaged, altered, or returned in an unsanitary condition
If you are unsure whether your order qualifies, contact us before returning it.
Refunds
Once your return has been received and inspected, we will notify you by email.
If your refund is approved, it will be issued to your original payment method.
Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Late or Missing Refunds
If your refund has been approved but has not appeared yet:
-
Check your bank or payment account again.
-
Contact your credit card company or payment provider.
-
Contact your bank, as processing times may vary.
If you still have not received your refund, contact us at:
Size Exchanges
Choosing the right compression size matters.
If your Mona Skin Vest does not fit correctly, contact us within 60 days of delivery and we’ll help you arrange an eligible size exchange.
Email:
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible at:
Please include your order number and photos of the issue when applicable.
We’ll review the situation and help make it right.
Sale & Promotional Items
Products purchased during a promotion remain eligible for our 60-Day Perfect Fit Guarantee unless they were clearly identified as Final Sale before purchase.
Questions?
For questions about returns, refunds, exchanges, or sizing, contact our customer support team: