Privacy Policy

Last updated: August 15, 2026

This Privacy Policy describes how Mona Skin (“Mona Skin,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from mona-skin.com (the “Site”).

By using our Site, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Site, we may collect the following categories of personal information.

Information You Provide to Us

When you place or attempt to place an order, contact customer support, create an account, or otherwise interact with our Site, we may collect information such as:

• Name

• Billing address

• Shipping address

• Email address

• Phone number

• Order and purchase information

• Customer service communications

• Account information, when applicable

Payment information is processed through Shopify and our authorized payment providers. We generally do not directly store your full payment card details.

Device and Usage Information

When you visit mona-skin.com, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Time zone

• Pages and products viewed

• Referring websites or search terms

• Interactions with our Site

• Approximate location derived from your IP address

We may refer to this information as Device and Usage Information.

Cookies and Similar Technologies

We and the service providers that support our store may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the Site functioning properly

• Remember your cart and preferences

• Maintain secure sessions

• Understand how visitors use our Site

• Measure website and marketing performance

• Help prevent fraud

• Personalize content or advertising, where permitted

The specific cookies used on our Site may change as Shopify and the services connected to our store are updated.

Where required by applicable law, you may be able to manage your cookie and privacy preferences through the privacy controls or cookie banner displayed on our Site.

How We Use Your Personal Information

We may use personal information to:

• Process and fulfill your orders

• Process payments

• Arrange shipping and delivery

• Provide order confirmations and tracking information

• Process returns, refunds, and exchanges

• Communicate with you about your order

• Provide customer support

• Detect and prevent fraud or security risks

• Operate and improve our Site

• Analyze website and marketing performance

• Personalize your shopping experience

• Send marketing communications where permitted

• Comply with legal and regulatory obligations

How We Share Personal Information

We may share personal information with companies that help us operate our business and provide our services.

These may include:

Shopify

Our online store is hosted and powered by Shopify.

Shopify processes certain personal information in order to provide ecommerce, checkout, payment, fraud-prevention, analytics, and related services.

You can learn more by reviewing Shopify’s Privacy Policy.

Payment Providers

Payment information may be processed by Shopify Payments or other payment providers available during checkout.

Shipping and Fulfillment Partners

We may provide necessary order information to warehouses, fulfillment providers, shipping carriers, and logistics partners so they can prepare and deliver your order.

Analytics Providers

We may use analytics services, including services provided by Google, to understand how customers use our Site and to improve our services and marketing.

Advertising and Marketing Partners

Where permitted, we may work with advertising and marketing providers such as Meta, Google, or other platforms to measure advertising performance and provide more relevant advertising.

Depending on applicable privacy law, certain advertising activities may be considered the “sale,” “sharing,” or use of personal information for targeted advertising.

Legal Requirements

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or regulations

• Respond to lawful subpoenas, court orders, or government requests

• Protect our legal rights

• Prevent fraud or abuse

• Protect the safety of our customers, business, or others

Behavioral and Targeted Advertising

We may use information about your interactions with our Site to help us understand the effectiveness of our advertising and, where permitted, provide advertising that may be more relevant to you.

Depending on your location, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information.

You may also be able to manage certain advertising preferences directly through services such as Google, Meta, and other advertising platforms.

Your U.S. Privacy Rights

Residents of certain U.S. states may have privacy rights under applicable state law.

Depending on where you live and whether the applicable law applies to Mona Skin, these rights may include the right to:

• Request access to personal information we maintain about you

• Request information about how we collect, use, and disclose your personal information

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain a copy of certain personal information

• Opt out of certain sales or sharing of personal information

• Opt out of certain targeted advertising

• Limit certain uses of sensitive personal information, where applicable

• Exercise your privacy rights without unlawful discrimination

These rights are subject to applicable legal exceptions and requirements.

California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, where applicable.

These may include rights to know, access, delete, correct, and opt out of certain sales or sharing of personal information.

How to Exercise Your Privacy Rights

To submit a privacy request, contact us at:

support@mona-skin.com

Please include enough information for us to reasonably identify you and understand your request.

We may need to verify your identity before completing certain requests.

Where permitted by applicable law, an authorized agent may also submit a request on your behalf, subject to appropriate verification.

Data Sharing Opt-Out

Where required by applicable U.S. privacy law, customers may have the ability to opt out of certain uses or disclosures of personal information for targeted advertising, sale, or sharing.

Where available, please use the Privacy Choices, Do Not Sell or Share My Personal Information, or similar privacy control provided on our Site.

You may also contact:

support@mona-skin.com

Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Maintain business and transaction records

• Fulfill orders

• Resolve disputes

• Prevent fraud

• Meet accounting, tax, legal, and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Websites

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, legal requirements, or services.

When we make changes, we will update the Last updated date at the top of this page.

Contact Us

For questions about this Privacy Policy, your personal information, or a privacy request, contact:

Mona Skin
Email: support@mona-skin.com